These policies pertain to orders fulfilled by My Backyard Décor.
Some products are sold on Amazon where the product's seller sets their own shipping and returns policies. These products have a "View on Amazon" button.
We offer free standard ground shipping or curbside freight delivery on all My Backyard Décor store orders to the Continental US. That means everything in your order ships for free if you live in the lower 48 states.
If you live in Alaska, Hawaii, have a military address or live outside the US some of our manufacturers won't ship to you. Please contact us if you want to place an order and are not sure whether we can get it to you.
How Fast Will I Get My Order / Gift Announcements
Please see our Shipping Update page for the latest on shipping times.
We will do our darnest to get your stuff as fast as possible. That being said, it depends on when we receive your order (during business hours, on the weekend, on a holiday, etc.). Some items will be shipped the day of your order or the next business day. Many of our products are custom made upon order and can take 7-14 business days to be shipped. Most product descriptions include the time it takes to get it out the door.
Shipping typically takes 2-5 business days to arrive once shipped. If you have a deadline like a holiday, birthday, anniversary, etc., reach out to us either by Phone or Email. We'll bend over backwards to meet your deadline if possible.
Furniture usually ships via freight truck (see product description). It usually takes 3-5 days for the furniture to be picked up from the warehouse and then it begins the journey to your local area. That time frame depends on the carrier and your distance from the manufacturer (could be 1-2 weeks). Once in your local area, you will be contacted for a delivery appointment.
Gift Announcements: If you need a gift announcement in case your order will not arrive in time, let us know. We can email you a PDF to print out which will include a picture of the item(s).
What Shipping Carrier Do You Use?
We may use USPS Priority Mail, UPS, FedEx, DHL or a freight service which means we need a physical address rather than a Post Office Box. If you cannot receive packages from certain carriers or you do not have a physical address, please let us know before placing your order to make sure we can send the order with your preferred carrier.
Out of Stock
Our manufacturers can occasionally go out of stock before we can update our inventory system. If that happens, we will notify you ASAP so you can decide whether you want to wait or you need to cancel the order. We apologize for this inconvenience.
Will I have to assemble the furniture?
Some of our manufacturers ship in flat-packed boxes and that furniture will require assembly. Everything will be included and if you need clarification on any of the instructions, they are available to help you by phone (included on the instruction sheets).
Other manufacturers ship items fully or mostly assembled. See the product pages for information about method of shipping.
If your furniture is coming via freight, the free delivery is called "Curbside" meaning the furniture will be delivered wherever the freight truck can park (curb, driveway, etc.). You will then need to carry to your house or backyard.
Returns & Refunds
We understand that ordering online can be a challenge as damage can occur during shipping and mistakes can happen. If the product you received has been damaged or is the wrong product, we will make it right and at no cost to you.
Damaged or Incorrect Orders:
- Notify us within 5 days either by phone or email. Most of our manufacturers will want a photo of the damage so please go ahead and email that photo. It will save time getting the problem resolved.
- We will provide return shipping instructions if the manufacturer wants the item(s) returned. If the manufacturer offers to replace or repair the problem but you want to return it, please see the next section for return instructions.
- Returns should include all packaging, parts and instructions.
Just Changed Your Mind?
If you change your mind about an order, we will issue a refund under the following conditions for undamaged Non-Custom orders:
- Notify us within 5 days either by phone or email.
- The item has not been customized for you (unless it is damaged or defective or we didn't customize it per your instructions). All Jordan cushions and pillows and hand-painted umbrellas are custom products.
- The item has not been used.
- We will provide the return address. Do not return the product to the manufacturer unless we instruct you. You can ship via the carrier of your choice which provides tracking information and provide us the tracking number. If the package is lost or damaged in return shipping, you will be responsible for filing the claim with the carrier.
- You return the item with all packaging, parts and instructions in sellable condition.
- After we receive the item according to the instructions above we will issue a credit to your original method of payment. If the product is returned used or not in sellable condition, you will not be reimbursed unless the item was reported as defective or damaged (see section above).