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FAQ's - My Backyard Decor

Your Questions Answered



When will I receive my order?

What if I don't receive my product?

Do you have White Glove Delivery?


What payment methods do you offer?

Do you offer a payment plan?

Why does my credit card say "pending"

Why was I charged before my item shipped?


What is the procedure for damaged products?

Can I return my order if I change my mind?

How do I send photos?

Cancel/Edit Orders

Can I cancel or edit my order after it is placed?

Gift Cards

Using Gift Cards

How do I redeem a gift card?

Can a gift card be used more than once?

Can more than one gift card be used towards a purchase?

How do I check my gift card balance

Can a gift card be used to pay for sales tax?

Can gift cards be used together with a discount code?

Can gift cards be reloaded?

Purchasing Gift Cards

How do I send the gift card to someone else?

Can a gift card be used to buy a gift card?

Can I specify my own amount for the gift card?