Your Questions Answered

It depends on the type of product, when you place your order and the distance between you and the warehouse. If you have a deadline, please check with us prior to placing your order.

Covid-19 and heavy demand times -- We are currently experiencing abnormal shipping delays at some manufacturers. Please refer to the product detail page or our Covid-19 Update page for further shipping information.

1. Type of Product - some products ship from the warehouse in a day or two while others are made to order and can take a week to ship out. Please check the product description for the time to ship. Furniture takes longer in transit as it usually ships via freight truck.
2. Order Day - Orders placed Friday noon to Sunday or holidays do not go into production/shipping until the next business day.
3. Distance - We ship from various US locations (California, Indiana, Texas, Wisconsin, Pennsylvania, Oklahoma, Georgia). Your distance from the shipping warehouse will affect the time in transit.

Normally, yes. However during the Covid-19 social distancing, freight companies have suspended deliveries into customer's homes. We still have Threshold delivery (front door/garage) for an additional fee. 

We will reinstate White Glove Delivery for an additional fee when we receive notice from our freight companies.

All shipments have tracking information, so you will have access to the status of your shipment. As a convenience to you, we don't require delivery signatures except for freight deliveries of furniture.

If tracking indicates that your package has been delivered, please ask neighbors, building managers, or others that may have received the package first. If you still cannot find the package, please call or email us and we will file a claim with the manufacturer or carrier. This process will take several days and the carrier may need to contact you.

We accept: 

• All major credit cards
• PayPal
• PayPal Credit
• Afterpay
• My Backyard Decor gift cards

When you place an order, our secure payment system authorizes your method of payment. We have a limited amount of time to actually "capture" the payment. 

Typically we capture the payment on the day of shipment. However we may capture the payment a few days early if shipment takes longer than 5 days (i.e. custom products).

If an order is cancelled before the payment is captured, you may continue to see the pending payment on your credit card or PayPal account for a few days. When it finally falls off your account is controlled by your credit card company or PayPal.

Under normal circumstances, your method of payment will not be captured prior to your item being shipped.

However during times of heavy demand (or pandemics), there will be shipping delays. If the delay is longer than 5 days from order date we must capture the payment before the 7th day or the order will be voided.

We appreciate your patience during those times.

• Notify us within 5 days either by phone or email. 
• Most of our manufacturers will want a photo of the damage so please go ahead and email that photo. It will save time getting the problem resolved. 
• We will provide return shipping instructions if the manufacturer wants the item(s) returned.
• Returns should include all packaging, parts and instructions.

Most items can be returned unless they are custom made (i.e. Jordan cushions). See product description to find out if the product is custom.

• Notify us within 5 days either by phone or email.
• The item has not been used. 
• We will provide return instructions. 
• Ship via a carrier which provides tracking information and provide us the tracking number.
• You must return the item with all packaging, parts and instructions.
• After we receive the item according to the instructions above we will issue a credit to your original method of payment less shipping if we provided the label or freight pickup.

You can upload photos on the Customer Support page here.

You can also email photos to support@epiphanywow.com. However we can not receive photos larger than 1MB so be sure to select small or medium size if emailing from your mobile device.

You have a short period of time to edit or cancel your order depending on the product. You can cancel or edit the order through the link in your confirmation email or by notifying us by email or phone.

If the product has already shipped, you'll need to follow the Return/Refund instructions for changing your mind.